Refund & Return Policy – KING'S Skip to content

Your cart is empty

Continue shopping

Have an account?

Log in to check out faster.

Your cart

Loading...

Subtotal

Dhs. 0.00

Tax included and shipping calculated at checkout

Worldwide Free Shipping for Orders over USD 150

Log in Cart

Announcement: Closing on 20Feb'23 from DIFC, for a move but bigger and better location coming soon. Exciting times ahead!

Please address all enquiries to WhatsApp message to +971 56 952 6680.

  • Home
  • Custom Shop
    • MTO Shoes
    • MTO Shirts
    • Special Editions
    • Limited Editions
    • Ready to Order
  • RTW
    • Shoes
    • Shirts
  • Accessories
    • Fragrances
    • Belts
    • Shoe Care
    • Foot Cream
    • Socks
  • Sale
Log in
  • Facebook
  • Instagram
  • YouTube
KING'S
  • Home
  • Custom Shop
    • MTO Shoes
    • MTO Shirts
    • Special Editions
    • Limited Editions
    • Ready to Order
  • RTW
    • Shoes
    • Shirts
  • Accessories
    • Fragrances
    • Belts
    • Shoe Care
    • Foot Cream
    • Socks
  • Sale

Refund & Return Policy

Consumer rights policies in the UAE govern our refund policy.

Customers can return goods for a refund (or for a repair, replacement, or a credit note) if the item: 

  • Has a defect in the item,
  • Is not the same as described, or on a label or sign, or in an advertisement, or does not match the sample they were shown; 
  • It is not suitable for the customer's intended use as described before they bought it.
  • Refunds will be made through the Original Mode of Payment.

RETURN POLICY FOR READY-TO-WEAR COLLECTION

We take customer satisfaction very seriously and want you to have a shoe that is in every sense the perfect fit. We offer an easy return service for all Ready-To-Wear collection products within 15 days of delivery.

If you wish to exchange an item, please return the item you no longer wish to keep and forward the details of your new order to sales@kingstraders.com.

We'd recommend that you try the shoes on a carpet before wearing them outside or on rough surfaces. All returned goods need to be in perfect condition and should be with their original packaging. Unfortunately, we will not be able to accept returns if they are not in perfect condition.

 

RETURN POLICY FOR CUSTOM SHOE (MADE-TO-ORDER) COLLECTION

Due to the customized nature of our products, returns are generally not accepted. Exchanges can be made if the sizing is incorrect or if there is a defect in the item.  

  • Returns requests must be emailed to us with clear and bright pictures in .JPG marking the damage and date of delivery.
  • Exchange requests must be made within seven days of product delivery.
  • Ensure you try the shoes on a carpet to avoid scratching the soles. The product must have been unworn and unaltered.
  • We do not cover return shipping costs.
  • If we accept your return request, we must receive your item within 30 days of our Approval of the return.

Sign up for Secret Launches and Exclusive Email Offers here:

Never be ordinary. Never be mediocre. Be awesome. Go custom. Show your true self.

Follow us -

  • Facebook
  • Instagram
  • YouTube

Contact Info

+971 4 514 7282

+971 56 952 6680

sales@kingstraders.com

Quick links

  • Custom Shop
  • Our Story
  • About Us
  • Blog
  • Store Locator
  • Site Map

Store Policies

  • FAQs
  • Pricing & Payments
  • Delivery policy
  • Refund & Return Policy
  • Privacy
  • Terms & Conditions
Payment methods
    © 2023, KING'S
    • Choosing a selection results in a full page refresh.
    • Opens in a new window.

    Join the Brand

    For exclusive email offers,
    Secret launches,
    a Free Sartorial Guide
    and
    a First Purchase Discount Code